Director of Quality

Hayden Industrial, a leading manufacturer of industrial cooling systems, is seeking an experienced Director of Quality reporting to our Tulsa, OK facility. The Director of Quality will be responsible for establishing and leading the organization’s quality strategy to ensure consistent delivery of high-quality products, strong customer satisfaction, and operational excellence. This role provides strategic leadership…

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Job Title:
Director of Quality

Location:
Tulsa, Oklahoma

Reports to:
VP of Operations

Location:
Tulsa, Oklahoma

Overview:

Hayden Industrial, a leading manufacturer of industrial cooling systems, is seeking an experienced Director of Quality reporting to our Tulsa, OK facility. The Director of Quality will be responsible for establishing and leading the organization’s quality strategy to ensure consistent delivery of high-quality products, strong customer satisfaction, and operational excellence. This role provides strategic leadership for the Quality Management system (QMS), drives a culture of quality and continuous improvement, and partners with operations, engineering, and supply chain to improve product reliability, manufacturing performance, and customer outcomes. The Director of Quality serves as a key member of the operations leadership team and plays a critical role in aligning quality performance with business objectives, risk management, and long-term growth.

Key Responsibilities:

Quality Strategy & Leadership:

  • Develop and execute the company’s long-term quality strategy aligned with operational and commercial goals.
  • Serve as the executive leader responsible for quality culture, standards, and accountability across the organization.
  • Establish company-wide quality objectives, performance metrics, and governance processes.
  • Provide leadership, development, and strategic direction for the quality organization.

Operational Excellence & Continuous Improvement:

  • Drive continuous improvement initiatives that reduce defects, improve reliability, and lower the cost of poor quality.
  • Partner with operations and engineering leadership to improve manufacturing processes, product design quality, and process capability.
  • Lead structured problem-solving efforts for critical product or process issues.
  • Champion the use of Lean, Six Sigma, and data-driven quality methodologies.

Customer & Market Quality:

  • Act as the executive quality liaison for key customers on critical quality matters.
  • Ensure strong processes exist for managing customer complaints, warranty claims, and corrective actions.
  • Translate customer requirements into internal quality standards and operational practices.

Compliance & Standards:

  • Ensure compliance with relevant industry codes and standards (e.g., ASME, API, TEMA, AHRI, ISO).
  • Oversee safety analysis, pressure vessel compliance, and certification processes.
  • Maintain adherence to environmental and energy efficiency regulations.

Supplier & Supply Chain Quality:

  • Establish supplier quality standards and performance expectations.
  • Partner with supply chain leadership to drive supplier improvement and risk mitigation.
  • Implement processes for supplier qualifications, monitoring, and development.

Quality Systems & Compliance:

  • Ensure the effectiveness and continuous improvement of the Quality Management System.
  • Maintain compliance with applicable industry standards, certifications, and regulatory requirements.
  • Oversee internal and external audit programs and ensure timely resolution of findings.

Data, Risk Management & Performance:

  • Develop and monitor quality KPI’s and dashboards.
  • Analyze quality data to identify trends, risks, and improvement opportunities.
  • Drive accountability for quality performance across business units and manufacturing operations.

Qualifications

Education:

  • Bachelor’s degree in Engineering, Manufacturing, Quality, or related technical field.

Experience:

  • 10-15 years of progressive quality leadership experience in manufacturing environments.
  • Proven track record leading quality initiatives and driving operational improvement.
  • Experience working cross-functionally with operations, engineering, and supply chain leadership.

Skills & Competencies:

  • Strategic thinking and business acumen
  • Ability to influence across functions and leadership levels.
  • Strong analytical and problem-solving capability.
  • Experience building and developing high-performing technical teams.
  • Excellent communication and executive presentation skills.

Preferred Certifications:

  • Certified Quality Manager (CQM)
  • Certified Quality Engineer (CQE)
  • Six Sigma Black Belt or equivalent

Success Measures (KPIs):

  • Customer satisfaction and compliant trends.
  • Cost of poor quality (COPQ).
  • Internal defects, scrap, and rework rates.
  • Supplier quality performance.
  • Audit and regulatory compliance outcomes.
  • Continuous improvement impact on operational performance.

Supervisor Responsibility:
This position has supervisory responsibilities.

Work Environment:

This job is based in a manufacturing environment with a combination of office and plant floor responsibilities. This role uses standard office equipment. When in the manufacturing facility, all employees are required to wear personal protective equipment to include/hearing protection, and safety glasses with side shields, and OSHA compliant safety boots/shoes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While preforming duties of this job, the person in this position might remain stationary for long periods of time, while operating a computer and other office machinery. This position needs to occasionally move about inside the office to access filing cabinets and operate office machinery.

While performing duties of this job, the employee in this position is regularly required to stand for long periods of time. This position requires walking, the ability to reach, ascend/descend ladders, bend, kneel, and stoop. The employee occasionally will lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is an exempt position. This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 4:00 p.m.

Travel:
Travel is required for this position.

Benefits:

Hayden Industrial offers a generous benefits package including comprehensive health, dental, vision, 401(k) retirement plan with company match, a generous paid time off schedule, and professional development opportunities.

AAP/EEO Statement:

Hayden Industrial is an equal employment opportunity employer. Hayden Industrial recognizes and embraces federal legislation on equal employment opportunity and is committed to providing a workplace free of discrimination. All applicants for employment and all employees will be afforded equal opportunity and treatment, regardless of age, race, religion, gender, national origin, disability status or other protected status.

All employees are responsible for complying with all applicable Federal, State and Local Laws, rules and regulations regarding non-discrimination practices.

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